Privacy Policy

1. Introduction

Welcome to Awakening Camp ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our website (awacamp.com) and mobile applications (collectively, the "Services").

Please read this privacy policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Create an Account: Username, email address, password, real name, profile picture, bio, location (city/country), and other profile information.
• Use Our Services: Posts, comments, messages, course content, retreat information, healer profiles, reviews, and ratings.
• Contact Us: Name, email address, and any information you choose to include in your communications.
• Payment Information: When purchasing courses or premium features, payment information is processed through secure third-party payment processors.

2.2 Information Collected Automatically

When you access our Services, we automatically collect:

• Usage Data: IP address, browser type, device information, operating system, pages viewed, time spent on pages, access times, and referring URLs.
• Location Data: General location information based on IP address (with your consent, we may collect precise location data).
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience.
• Analytics Data: We use analytics services like Statcounter to understand how users interact with our Services.

2.3 Information from Third Parties

• Social Media: If you connect through social media platforms, we may receive information from those services.
• Third-Party Services: Information from YouTube (for course videos), payment processors, and other integrated services.

3. How We Use Your Information

We use the collected information for various purposes:

• Provide Services: Create and manage your account, enable social features, process transactions, and deliver content.
• Improve Services: Analyze usage patterns, develop new features, and enhance user experience.
• Communication: Send notifications, updates, newsletters, promotional materials, and respond to inquiries.
• Safety and Security: Detect fraud, prevent abuse, enforce our terms of service, and protect user safety.
• Personalization: Customize content, recommendations, and advertisements based on your preferences.
• Legal Compliance: Comply with legal obligations, respond to legal requests, and protect our rights.
• Analytics: Generate aggregate statistics about Service usage and user demographics.

4. How We Share Your Information

4.1 Public Information

Information you choose to make public (such as your profile, posts, comments, and reviews) will be visible to other users and may be indexed by search engines.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors (for course purchases)
• Email service providers (SparkPost for transactional emails)
• Analytics providers (Statcounter)
• Cloud hosting providers
• Customer support tools

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Service
• Protect the rights, property, or safety of Awakening Camp, our users, or others
• Detect, prevent, or address fraud, security, or technical issues

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or business purposes.

• Active Accounts: Information retained while your account is active
• Deleted Accounts: Most personal information deleted within 90 days
• Legal Requirements: Some information may be retained longer to comply with legal obligations
• Backups: Information in backup systems may persist for up to 90 days

6. Your Rights and Choices

6.1 Access and Update

You can access and update your account information at any time through your profile settings.

6.2 Delete Your Account

You can request deletion of your account by contacting us at privacy@awacamp.com. Please note that some information may be retained in our backups for a limited time.

6.3 Marketing Communications

You can opt out of promotional emails by clicking the "unsubscribe" link in any marketing email or by adjusting your notification settings in your account.

6.4 Cookies

Most web browsers allow you to control cookies through their settings. However, limiting cookies may impact your ability to use certain features of our Services.

6.5 Data Portability

You have the right to request a copy of your personal data in a structured, commonly used format.

6.6 California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell your personal information.

6.7 European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability.

7. Children's Privacy

Our Services are not intended for children under 13 years of age (or under 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. By using our Services, you consent to the transfer of your information to countries outside your country of residence, including the United States.

We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Secure password storage using industry-standard hashing
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.

Third-party services we integrate with include:

• YouTube (for video courses)
• Social media platforms (Instagram, Facebook, Telegram, TikTok, X/Twitter)
• Payment processors
• Analytics services (Statcounter)
• LocationIQ (for geolocation services)

11. Cookies and Tracking Technologies

We use the following types of cookies and tracking technologies:

11.1 Essential Cookies

Required for the operation of our Services, including authentication and security.

11.2 Analytics Cookies

Help us understand how users interact with our Services (e.g., Statcounter).

11.3 Functionality Cookies

Remember your preferences and settings.

11.4 Advertising Cookies

Used to deliver relevant advertisements (if applicable).

You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some features of our Services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our Services

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

14. Additional Information for Specific Regions

14.1 For European Union Users (GDPR)

Under GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain processing of your data
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Lodge a Complaint: File a complaint with a supervisory authority

14.2 For California Users (CCPA)

Under CCPA, California residents have the right to:

• Know what personal information is collected, used, shared, or sold
• Delete personal information held by businesses
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising CCPA rights

14.3 For Users in Other Regions

We respect the privacy rights of all users, regardless of location. If you have questions about your privacy rights, please contact us at privacy@awacamp.com.